We Offer Free Shipping Worldwide.

SHIPPING INFORMATION

NOTES

Delivery delay due to COVID-19

Due to the current global epidemic situation, the delivery may be delayed, but please be assured that your order will still be sent to you as soon as possible. Thank you very much for your patience.
We recommend that you can monitor your local postal service for the latest information about your local delivery, as this information varies by region.

If you have any questions about any orders in transit, please feel free to contact us. We care about you so much and we're doing our best to catch up!

Delivery

Most orders will be shipped within 3  business days of being placed. The total processing time may be affected by the stock status of individual items, national holidays,  etc.

*Please note that we only process orders on business days (Monday-Friday).

*Total Delivery Time=Processing Time+ Shipping Time

Order Status

Once your order has been shipped, we will send notifications to the email you provided when you placed the order. This notification should include a tracking number which you can use to track your package from our distribution center right to your front door.

We also record the very tracking number in account purchase history for registered users.

NOTES: Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.

Shipping Rates

Soulmia offers a Standard Shipping method. Some countries(US, CA, MX, GB, DE, FR, ES, etc) have expedited shipping (shipping cost varies from $ 16.99 to $ 19.99 depending on the destination of your country.)

Free standard shipping on orders over $49.00.

The shipping fee offered during checkout may differ based on your shipping address and items selected. See the below table for details.

Shipping Time

To find out more about the shipping, please choose your shipping location, and refer to the table below for the shipping method and cost and the estimated shipping time.

Shipping Method Shipping Time Cost
standard shipping 20-30 business days $8.99

Popular Searches
United States
Standard shipping:12-16 business days with flat rate charge of US$7.99
Express shipping:5-8 business days with flat rate charge of US$16.99

Australia
Standard shipping:12-15 business days with flat rate charge of US$7.99
Express shipping:5-8 business days with flat rate charge of US$18.99

Canada
Standard shipping:10-15 business days with flat rate charge of US$7.99
Express shipping:5-8 business days with flat rate charge of US$16.99

Chile
Standard shipping:20-30 business days with flat rate charge of US$10.99

Mexico
Standard shipping:15-20 business days with flat rate charge of US$7.99
Express shipping:7-10 business days with flat rate charge of US$17.99

Germany
Standard shipping:10-15 business days with flat rate charge of US$6.99
Express shipping:5-8 business days with flat rate charge of US$16.99

United Kingdom
Standard shipping:10-15 business days with flat rate charge of US$7.99
Express shipping:5-8 business days with flat rate charge of US$16.99


Important Notes

If you have not received your package within the estimated delivery date, you can check your order status online in the account center. If you have any issues regarding your order, please feel free to contact us.
*We do not offer to ship to every country. If your location is out of range of our distribution, send us an email, and we'll do our best to help you.

Additional INFO

All delivery time are estimated and Soulmia is not responsible for delays due to some unpredicted factors (weather, courier factors, customer error, holiday-related delays) and any other unforeseen factors.

If you have any questions, please feel free to contact our support team at [email protected]
You can also contact us via Facebook Messenger and Live Chat.